Terms of Service

Terms of Service

1. General Provisions
These Terms of Service (hereinafter referred to as “Terms”) apply to all services provided by Kesa Co., Ltd. (hereinafter referred to as the “Company”), including but not limited to AI Agent customization, Web development, APP development, internet marketing, and consulting services. By accepting the Company’s services, the client (hereinafter referred to as “Party A”) is deemed to have agreed to and shall comply with these Terms.

2. Service Scope and Contract Formation

  • The Company provides customized technical solutions based on the specific requirements of Party A.
  • The service contract becomes effective on the date Party A confirms the quotation provided by the Company and submits a formal service order.
  • Unless otherwise agreed in writing, any additional requirements proposed by Party A after the signing of the contract may incur extra charges.

3. Fees and Payment

  • Party A shall remit the service fees to the Company’s designated bank account in accordance with the timeframe and amount specified in the contract.
  • All bank transfer fees shall be borne by Party A. If Party A fails to make the payment by the due date, the Company reserves the right to suspend the relevant services.

4. Intellectual Property Rights

  • Deliverables: Upon full payment by Party A, the usage rights to the final deliverables (including websites, APPs, visual designs, etc.) delivered by the Company shall belong to Party A.
  • Core Technology: All ownership of proprietary technology, including but not limited to general code, algorithmic logic, AI training model frameworks, and specialized tools used during the development process, remains with the Company. The Company grants Party A a license to use such technology within the scope agreed upon in the contract.

5. AI Service Disclaimer

  • Regarding AI Agent and Generative AI-related services, Party A understands and acknowledges that AI-generated content is characterized by randomness and limitations.
  • The Company does not guarantee the absolute accuracy, legality, or suitability of AI-generated outputs. Party A shall independently review and verify AI-generated content before using it for business decisions. All risks arising therefrom shall be borne by Party A.

6. Internet Marketing Services

  • Regarding SEO (Search Engine Optimization), GEO (Generative Engine Optimization), and media placement services, Party A understands that search algorithms and platform rules are controlled by third parties (such as Google, Meta, etc.).
  • The Company commits to optimizing performance through professional means but does not guarantee specific natural ranking positions or absolute conversion returns.

7. Confidentiality

  • Both parties shall maintain strict confidentiality regarding each other’s trade secrets, technical data, and personal information obtained during the collaboration.
  • Unless required by laws and regulations, neither party shall disclose such information to any third party without the prior written consent of the other party.

8. Limitation of Liability

  • The Company shall not be held liable for service interruptions or losses caused by Force Majeure (e.g., natural disasters, war, major communication failures, third-party platform bans, etc.).
  • In any event, the Company’s total liability for damages to Party A shall not exceed the total contract amount of the specific service giving rise to the dispute.

9. Non-Assignment
Neither party may assign or transfer its rights or obligations under this contract to a third party without the prior written consent of the other party.

10. Governing Law and Jurisdiction

  • The interpretation and execution of these Terms shall be governed by the laws of Japan.
  • All disputes arising from these Terms shall first be resolved through friendly consultation between both parties. If no settlement can be reached, the Osaka District Court shall have exclusive jurisdiction as the court of the first instance.